Terms & Conditions

Sublimania is part of Muglamania Limited.TERMS AND CONDITIONS

ACCEPTANCE

All orders and transactions between Muglamania Ltd (Muglamania) and the customer are accepted on these conditions of sale only. It is the responsibility of the customer to read such conditions before entering upon a transaction.

EXCLUSIVITY

Muglamania trading terms and conditions shall apply to the exclusion of any other terms and conditions, unless an agreement is in writing and signed by a representative of Muglamania and the Customer.

VARIATIONS

Muglamania may vary, without any liability, the content of the site, including quotations, sales literature or other documents as long as such alterations do not materially affect the quality of the goods.
All products are printed by hand, as such Muglamania shall endeavour to match the colour, style and positioning on each item however Muglamania is unable to guarantee an exact match.

PRICE

All prices quoted on Muglamania website are in British Pounds Sterling and are inclusive of postage within the British Isles with the exception of quoted orders which shall illustrate a unit and courier cost. This cost shall be quoted to the customer prior to acceptance.

Muglamania is entitled to increase the price of goods at any time prior to printing the product(s) due to factors beyond our control, however once the product(s) has been printed Muglamania will honour the price as per the email agreement with the customer.

QUOTES
Quotes are valid for a period of 30 days unless otherwise agreed in writing by Muglamania. A quote is a separate agreement between Muglamania and the customer and as such the customer is not entitled to any further discount as advertised on the website.

PAYMENT
The customer shall pay for all goods prior to print and dispatch due to the personalised nature of trade unless otherwise agreed in writing between Muglamania and the customer.

Should an agreement be accepted between Muglamania and the customer, Muglamania is entitled to invoice the customer for payment on or at any time after dispatch of goods.

The customer shall make payment without deduction or setoff within 30 days of the date upon the invoice. Payment is to be made either by cheque made payable to ‘Muglamania Ltd’ or using the secure online server within our website.

In making payment the customer is within agreement that they are the account holder and that sufficient funds are held to honour the payment.

NON PAYMENT
If payment has not been made within 30 days of the invoiced date, Muglamania is entitled to (a) suspend any further orders for the customer, and (b) charge the customer interest at a rate of 2% a month or part thereof from the date such monies are due until payment in full is made, and (c) pass on all collection charges to the customer that are incurred in the collection of the monies, until payment in full is made.

CANCELLATION
No goods are sold to the customer on a sale or return basis. The customer has no right to reject or return the goods without the consent of Muglamania. As goods are personalised a 'cooling off' period is not applicable. Personalised items of clothing may not be exchanged or refunded should the customer request an incorrect size at time of order. Your statutory rights are not affected.

Muglamania reserves the right to cancel and refund with immediate effect all orders relating to images Muglamania deem to be copyright, or have justifiable concern that images requested to be printed are copyright or detriment to the Muglamania brand.

Muglamania reserves the right to decline or cancel orders at any time. Notification is via email to the email address you provided when submitting your order. We assume no responsibility for issues resulting from such declines, cancellations, or email notification failure. 



ALTERATIONS
Muglamania shall endeavour to make amendments to requested orders as timely as possible. However if this request is received after the product has been printed Muglamania shall not be liable for the cost of a reprint.

DELIVERY
Any dates provided for delivery are approximate only, and Muglamania is not responsible for the timely receipt of goods once dispatched to the customer. As such, late deliveries will not be refunded, and payment will be pursued due to the personalised nature of our products.

Please note Muglamania next day print and dispatch service is currently only applicable to gift orders, and is offered at the discretion of Muglamania.

Orders not received within 7 working days of dispatch must be reported to Muglamania by email. Failure to notify us within this period may result in Muglamania not accepting any responsibility for items dispatched and not delivered/received.

If a delivery has failed by the recipient not being available and the goods are returned to Muglamania, Muglamania will charge a resend fee based on the current postal rates.

DELIVERY COSTS
The cost displayed throughout the site includes the cost of postage within the British Isles with the exception of quoted orders which shall be quoted to illustrate unit and courier costs. This cost shall be quoted to the customer prior to acceptance. Costs for delivery outside the UK shall be calculated in accordance with point 12 of these terms. Orders will be dispatched using Royal Mail or for larger parcels a Courier at the discretion of Muglamania. Goods returned to Muglamania described as undeliverable, will be subject to a redelivery charge.

OVERSEAS DELIVERY
Postage outside the UK will be calculated dependent upon the weight of the products ordered. For small orders these costs shall be calculated during the checkout process. For larger orders a quote is available upon request. Parcels leaving the British Isles shall be identified with a customs label identifying the contents of the parcel. This may be examined by customs.

DAMAGED GOODS
Damaged goods must be reported to Muglamania within 48 hours of delivery by email, failure to do so and Muglamania will not accept responsibility and the customer shall not be entitled to reject the goods.

Upon agreement by email Muglamania will cover the cost for the return of the product(s) using either 1st or 2nd class post, or courier costs on larger orders. Products must be received by Muglamania to qualify for a replacement free of charge. A refund may be considered at the discretion of Muglamania. A refund or replacement will not be offered in the instance that an image of poor quality has been supplied by the customer and printed by Muglamania.

COLOUR AND SAMPLE MATCHING
Muglamania will endeavour to match colours as closely as possible. Exact colour matching onto different substrates is not always possible and Muglamania is unable to guarantee an exact match. As such the customer has no right to reject or return the goods on these grounds. Should the customer have concerns regarding the colour match on multiple orders of the same design Muglamania recommends that a sample mug is obtained, to proceed without a sample is at the sole risk of the customer. All products are printed by hand, as such Muglamania shall endeavour to match the colour, style and positioning on each item however Muglamania is unable to guarantee an exact match.

IMAGES
Muglamania does not accept responsibility for the quality of images sent to us, 'the higher the quality of image the better the print'. (please refer to the FAQ section of this site).

Licensed or copyright images, logos or trademarks must not be submitted to Muglamania by the customer for reprint without the consent of the owner. Muglamania shall not be liable for any claim or expense arising out of any illegal or libellous matter printed for the customer or any infringement of copyright or patent or similar right resulting from compliance of the customers instructions either expressed or implied. Any legal costs incurred in such matter shall be borne by the customer.

Muglamania reserves the right to cancel and refund with immediate effect all orders relating to images Muglamania deem to be copyright, or have justifiable concern that images requested to be printed are copyright or detriment to the Muglamania brand.

DESIGN SERVICE
Muglamania Design offers an On Line Service that is designed to provide the customer with the opportunity to view an illustration of their image on our products. Muglamania shall then resize the image to provide the customer with a product of optimal quality. Muglamania accepts no responsibility for poor quality images submitted to us. The better the image supplied to Muglamania the better the print.

ERRORS
Muglamania does not accept responsibility for customer input or spelling mistakes on orders. Muglamania does not accept responsibility for errors on larger orders once a printing proof has been accepted by email with the customer.

LIABILITY
Except in the case of death or personal injury caused by negligence on behalf of Muglamania, Muglamania will not be liable to the customer by reason of any representation, implied warranty, condition or other term, or any duty at common law, or under the express terms of the conditions for any consequential loss or damage (whether for loss or profit or otherwise), costs, expenses or other claims for consequential compensation whatsoever which arise out of, or in connection with the supply of the goods or their use or resale by the customer.

WEBSITE LIABILITY
Whilst Muglamania endeavours to keep the website and emails free from viruses, trojans, worms and any other similar such ailments, Muglamania shall not be liable to the customer or site visitors for any destructive results.

FORCE MAJEURE
Muglamania shall not be liable to the customer or be deemed to be in breach of the contract of sale for any delay in performing, or any failure to perform, any of Muglamania obligations in relation to the goods if the delay or failure was due to any reason beyond Muglamania reasonable control.

JURISDICTION
Any contract formed under these conditions of sale shall be construed and enforced in accordance with English Law in the Courts of England and Wales. Privacy Policy
Effective Date: May 1, 2007
Muglamania Ltd values the users of our websites www.muglamania.com and sublimania.com (the "Website"). Your privacy and trust are very important to us. We recognize that you may be concerned about our collection, use, and disclosure of the personally identifiable information ("Personal Information") that we collect when you use the Website and the services offered on the Website ("muglamania.com Services"). This Privacy Policy describes the information that we collect from you, how we collect this information, and what we do with it after we collect it. By using the Website you are accepting the practices described in this Privacy Policy. 
If you have any questions or comments regarding this Privacy Policy, please contact us at sales@muglamania.com.
We do not store credit card details nor do we share customer details with any 3rd parties


Does Muglamania Ltd Ever Make Changes to its Privacy Policy?
We may make changes to the Privacy Policy from time to time. We will notify you of any changes by sending you an email, posting a notice on the home page of the Website, or posting a notice in your account when you first login after we have made changes. If you receive notification of a change in our Privacy Policy, you must review the new Privacy Policy carefully to make sure you understand our practices and procedures. You may not be able to receive notices from us if your cookies are not set to accept and/or are disabled.

What Types of Information Does Muglamania Ltd Collect?
Personal Information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address.Payment information is collected via a secure 3rd party,such as Paypal,we do not hold your financial information directly.
We do not store credit card details nor do we share customer details with any 3rd parties
Non-Personal Information. We also collect non-personal information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet protocol (IP) Address Non-Personal Information cannot be easily used to personally identify you.

How and When Does Muglamania Ltd Collect This Information?
Providing Information to Us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through an affiliate, we may collect your name, mailing address, telephone number, and email address. If you create an account, we may collect your name, tax identification number, mailing address, email address, and other information that we request during the registration process, and any information that you provide to muglamania.com. If you sign up to receive a newsletter, we will collect your email address. Communications With Us. If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication. Analytic and Reporting Technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.

How Does Muglamania Ltd Use My Information?
Personal Information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a muglamania.com newsletter, we will use the email address you provide to send you the newsletters. Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.
We do not store credit card details nor do we share customer details with any 3rd parties

When Will Muglamania Ltd Disclose My Information to Third Parties?

Disclosure to Successors. We may disclose your Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event muglamania.com goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. You will be notified via email or by a notice on our Website of any such change in ownership or control of your Personal Information.
Disclosure to Unaffiliated Third Parties. We may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order). In particular, we may disclose your information to a third party that alleges that you have infringed their intellectual property rights. Similarly, if you allege that someone is infringing upon your intellectual property rights, we may disclose your information to that person.
Disclosure to Third Party Service Providers and Online Partners. We may contract with various third parties who help us provide, maintain and improve the Website and the System. For example, we use a third party to process payments made to us, and may subcontract out production, fulfilment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimise our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.
Disclosure to Affiliates. If you purchase a product, muglamania.com may provide your name, and the city and state information provided by you to an Affiliate. In our Affiliate Agreement, muglamania.com contractually obligates each Affiliate not to use or disclose this information for any purposes other than internal record keeping, and for marketing, only if you have opted in to receive marketing material directly from the Affiliate. We cannot guarantee all Affiliates will comply with this obligation.
Disclosure of Non-Personal Information. We will not disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others.

What About Cookies and Web Beacons?
A cookie is a small file placed on the hard drive of your computer. Most websites use cookies. We use cookies to track your use of the Website and the System, provide you with a more personalized user experience, and to allow you to login and begin use of the Website automatically when you visit the Website. A web beacon is an often-transparent graphic image, usually no larger than a 1x1 pixel that is placed on a web page or in an e-mail that is used to monitor the behaviour of the user visiting the Website or receiving the e-mail. Cookies and web beacons used by muglamania.com and our online partners are not linked to Personal Information. Some of our Shopkeepers may use cookies or web beacons on our Website. We have no access to or control over these cookies and web beacons. This Privacy Policy covers the use of cookies and web beacons by muglamania.com and our online partners only and does not cover the use of cookies or web beacons by any other third party.

Does Muglamania Ltd Protect My Personal Information?
Personal Information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third party access or other acts of third parties, or acts or omissions beyond our reasonable control. Website Content. The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your Products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.

How Can I Review and Make Changes to My Personal Information?
You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at sales@muglamania.com. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the Muglamania Ltd Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our Customer Service.

Security
The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Does This Privacy Policy Apply When I Access Third Party Websites?
You may be able to access third party websites directly from the Website. This Privacy Policy does not apply when you access third party websites. We cannot control how third parties may use Personal Information you disclose to them, so you should carefully review the privacy policy of any third party website you visit before using it or disclosing your Personal Information to its provider.

What About Children's Privacy?
Under Thirteen. The Website and the System are intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Thirteen to Seventeen. Prospective users between the ages of 13 and 17 can only use the Website under their parent's or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt-out from receiving communications from us. If you wish to do so, please contact us at sales@muglamania.com.

Can I Opt-Out From Receiving Communications From Muglamania Ltd ?
We provide you the opportunity to opt-out of having your Personal Information used for certain purposes. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form. If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@muglamania.com. We also offer you an opportunity to opt-out of certain communications through the account management screen. If you need assistance you may contact us at sales@muglamania.com. If we disclose your Personal Information to a third party in a manner that is not set forth in this Privacy Policy you will be notified so that you can make an informed choice about sharing your Personal Information with that third party.