Sublimania Website Privacy Policy

Privacy Policy

Effective date: 27 March 2026

Sublimania.com is a trading name of Muglamania Limited (“Muglamania”, “we”, “our”, “us”).

We are committed to protecting your privacy and handling your personal information in a fair, lawful, and transparent way.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights.

1. Who We Are

Muglamania Limited
Trading as: Sublimania.com
Email: sales@muglamania.com
Website: www.sublimania.com

If you have any questions about this Privacy Policy or how we use your data, please contact us using the details above.

2. What Information We Collect

We may collect and process the following personal information:

Information you provide directly

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Company / business name (if applicable)
  • VAT number (if applicable)
  • Order details
  • Product selections
  • Artwork, images, wording, or files you submit for customisation
  • Messages or enquiries you send to us

Payment information

Payments may be processed by secure third-party payment providers. We do not store your full card payment details ourselves.

Technical and website information

When you visit our website, we may collect:

  • IP address
  • browser type
  • device information
  • pages visited
  • referral source
  • cookies and similar tracking technologies

3. How We Use Your Personal Information

We use your personal information to:

  • process and fulfil your orders;
  • communicate with you about your order or enquiry;
  • arrange delivery or collection;
  • provide quotations and trade account support;
  • customise or print products where requested;
  • provide customer service and after-sales support;
  • keep accounting, tax, and business records;
  • improve our website, products, and services;
  • prevent fraud, misuse, or unlawful activity;
  • comply with legal or regulatory obligations.

4. Lawful Bases for Processing

We generally rely on the following lawful bases:

Contract

To process orders, provide quotations, deliver goods, or respond to pre-contract enquiries.

Legal Obligation

To comply with accounting, tax, fraud prevention, and other legal obligations.

Legitimate Interests

To run and improve our business, keep records, deal with complaints, and operate our website.

Consent

Where required, for example for certain marketing or non-essential cookies.

5. Who We Share Information With

We may share personal information where necessary with:

  • payment providers;
  • delivery couriers / postal providers;
  • website, ecommerce, or hosting providers;
  • accountants, insurers, or professional advisers;
  • IT or software providers;
  • law enforcement or regulators where legally required.

We do not sell your personal information.

6. International Transfers

Some third-party providers may process data outside the UK. Where relevant, we take reasonable steps to ensure appropriate safeguards are in place.

7. Data Retention

We only keep personal information for as long as reasonably necessary, including for legal, tax, accounting, and business record purposes.

Examples may include:

  • order and invoice records: up to 6 years
  • customer service communications: as reasonably necessary
  • marketing preferences: until you opt out or no longer needed

8. Your Rights

You may have the right to:

  • request access to your data;
  • request correction of inaccurate data;
  • request deletion;
  • request restriction of processing;
  • object to certain processing;
  • request data portability where applicable;
  • withdraw consent where relevant.

To exercise your rights, please contact sales@muglamania.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your information is handled.

Website: https://ico.org.uk

9. Marketing

If you opt in to receive marketing, we may send you updates, offers, or product news.

You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

10. Security

We take reasonable steps to protect your personal information, but no online transmission or storage system can be guaranteed 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.