Delivery

Shipping Information – Delivery Options and Times

At Muglamania Ltd, we offer reliable shipping options to ensure your order arrives safely and on time. Below are the details regarding our shipping services:

Standard Shipping

  • Royal Mail 48hr Tracked Service: For smaller orders, we use Royal Mail 48hr tracked for reliable delivery within 48 hours.

  • Courier Service: For orders over 2kg, we use a courier service that typically delivers within 48-72 hours.

Express Shipping

  • Express Delivery Option: We offer an express shipping service for an additional charge of £3.99. This ensures faster processing and quicker delivery.

Order Cut-Off Time

  • Orders placed before midday (Monday to Friday) will be dispatched the same day. Orders placed after midday will be dispatched the following business day.

Delivery Timeframes

  • Estimated Delivery: Delivery times may vary depending on product availability and your location.

  • Postal Delays: While we strive to meet our delivery time estimates, please note that we are not responsible for any delays caused by postal or courier services, including circumstances beyond our control (such as COVID-19, strike action, or weather-related delays).

  • For more accurate delivery information, please add products to your basket and check the delivery times at checkout.

Tracking Your Order

  • If your order has not arrived within the estimated timeframe, please check your tracking information. Your parcel may have been left in a safe place or with a neighbour.

Responsibility for Goods

  • Delivery Location: Delivery will occur when the goods are handed over to the address you provide at checkout.

  • Post-Delivery Responsibility: Once the goods are delivered, they become your responsibility. We are not liable for lost or damaged goods after delivery.

Third-Party Shipping

  • Shipping via Third-Party Agents: If your order is delivered to a UK-based third-party shipping agent for forwarding to an address outside mainland UK, we are not responsible for any loss or damage that occurs during forwarding. The buyer accepts full responsibility in such cases.

COVID-19 and Strike-Related Delays

  • Please note that COVID-19 or strike action may cause delays in delivery times. We appreciate your understanding during these unprecedented times.